Brexit update

Import duty and VAT are now included in the purchase price for all EU orders. You will not have to pay any extra costs after placing the order.

Should you have any problems or receive requests to pay any additional fees, please, email us at customerservices@paisie.com and we will be able to assist you.

We will continue to provide a great customer experience for all our customers.

Delivery options and costs

UK delivery

International delivery

Orders will be delivered by one of the following courier companies: Royal Mail, UK Mail, DPD, UPS, DHL, FedEx, TNT or Parcel Force. Please note that some orders may be split and items sent separately due to stock being in different locations.

*Please note that all express orders placed after 11:30 am will be dispatched the next working day for deliveries Monday-Friday.

Delivery will be sent to the address specified in your order, unfortunately, we are unable to change your delivery address once an order has been placed.

All undelivered items will be retained by the delivery company and returned to us after a reasonable period of time. In this case, we will issue you a refund for the item but reserve the right to retain any costs incurred in arranging for the delivery and return of the items.

We cannot be held responsible for the failure or delay to deliver your order if the delay or failure is due to weather conditions, customs clearance, customs inspection, customs regulation or any other circumstances that are beyond our control. All international customers will be liable for any taxes or duties applicable.

Face mask delivery

For UK orders, all face masks are shipped with Royal Mail First Class free of charge. Please allow at least 10 business days for the delivery before getting in touch with us. This is due to Royal Mail delays in some areas.

For overseas orders, all face masks are shipped with postal services. The shipping cost is calculated at the checkout and determined by your shipping country.

Please note that the face masks may be shipped separately from the rest of your order.

If you are having any problems with your order please do not hesitate to get in touch with us at customerservices@paisie.com

Accessories delivery

We offer free UK shipping for all accessories. For overseas orders, the shipping cost is calculated at the checkout and determined by your shipping country.