Returns | Paisie


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Returns and exchanges

Our face masks are non-returnable. 

We hope that you will be delighted with your Paisie purchases. If you are not completely satisfied, you are entitled to a refund or exchange within 21 days from the date you receive the goods. Simply return the item to us in its original condition* within this period, and we will issue a refund upon receipt or exchange the item for a different size/colour if preferred. Please note that the postage for the return will be covered by the customer. Refunds will be credited to your original method of payment. Delivery charges are only refundable if you have cancelled your entire order before the goods are dispatched. It is important to return the items with all the barcode tags intact. We would like to inform you that, in the interest of hygiene, we do not offer refunds on pierced jewellery.


  • Items in our general sale can be returned for a refund or an exchange.

  • The cost of returning the item to us is your responsibility.

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insured you for the value of the goods.

  • You are responsible to retain your proof of postage in order to provide proof to us that you have returned the goods in the unlikely event that we do not receive the returned parcel.

  • For customers based outside Europe wishing to return / exchange their order, please contact our customer service team who will assist you with this. We will need to know your order number, the item you want to return/exchange and the reason for the return/exchange.

  • Standard international delivery can take up to 20 working days for parcels to be returned to us unless sent via special delivery.

*The item must be returned in its original packaging with tags still attached and enclosed documentation. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or a deodorant which may leave marks or a scent on the item. When trying on jewellery, please avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing it in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

Please use the Paisie return address provided on your returns form. If you do not have this, The address for return is:

Paisie, Unit C308, The Chocolate Factory, 5 Clarendon Road, London, N22 6XJ

Discount codes and vouchers

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.