UK Returns

For our UK customers, we've streamlined the return process to ensure convenience and ease. We've partnered with Royal Mail, a trusted shipping service, to facilitate returns efficiently.

How to Initiate a Return:

To start your return, please use our dedicated return and exchange portal by clicking here. Through this portal, you can effortlessly generate your pre-paid shipping label and QR code.
Please ensure to include the return request form provided with your order in the return parcel. This form will facilitate the return process. In the event that the return request form is missing, you can download a copy here.  If you don't have access to a printer, please write your order number, your name, and your return requests on a piece of paper and enclose it in the parcel. This will help us identify and process your return efficiently.

Return Options:

Home Collection: Arrange for a hassle-free home collection at your convenience.
Drop Off: Alternatively, you can drop off your return parcel at your nearest post office.

Return Processing Charge:

Please be aware that a return processing charge of £3.99 will apply. This amount will be deducted from your refund.

Important Reminders:

Proof of Collection/Postage: We recommend obtaining free proof of collection/postage and keeping it safe until your refund has been processed.
Separate Returns: To ensure smooth processing, please refrain from combining returns for multiple orders in the same parcel.

Should you have any inquiries or require assistance, our customer service team is here to help. Feel free to reach out to us at customerservices@paisie.com.

Thank you for shopping with Paisie. We greatly appreciate your business and hope that our returns and exchanges process meets your expectations.